Shipping zones

We ship to Portugal, Spain, Italy, and Switzerland.

Shipping cost

Free shipping on all orders, to all four countries.

Order processing

Once your purchase is confirmed, your order is prepared and handed over to the carrier. You will receive a tracking number by email once your order ships.

Orders to Switzerland

As Switzerland is not part of the European Union, your order may be subject to customs charges, Swiss VAT, or import fees collected by the carrier or Swiss customs authorities upon delivery, which are not included in the free shipping offer.

Issues

If your order has not arrived within the maximum estimated delivery window, please contact us at gloria.customersupport@gmail.com with your order number and we will investigate immediately.

• Lost orders: If confirmed lost by the carrier, we will send a replacement or issue a full refund at no cost to you.
• Delayed orders: Delays due to customs or carrier issues are outside our control. We will do our best to support you in tracking the shipment.
• Damaged on arrival: Please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund.
• Stolen packages: We are not responsible for packages marked as delivered but taken by a third party.

Under EU consumer law, risk passes to the consumer upon physical delivery of the goods. Until then, GLORIA bears full responsibility.

Address

Please ensure your shipping address is correct at checkout. If you notice an error after placing your order, contact us immediately at gloria.customersupport@gmail.com.

We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been forwarded to our supplier.